Business Process Manager

Job Description

REQUIREMENTS

• Bachelor’s Degree and at least 2 years of experience in a supply chain or business role OR a High School Diploma/GED and at least 4 years of experience in a supply chain or business role.
• Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table).
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred

• APICS CSCP Certification
• Telephony IVR (Interactive Voice Response) experience
• Chatbot experience
• Software Development Life Cycle (SDLC) experience
• Project management experience

RESPONSIBILITIES

• Works on moderately complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. May exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results.
• Acts independently to determine methods and procedures on new or special assignments. Acts as a specialist in the field, uses professional concepts in developing resolution to moderately complex issues. Provides expertise and knowledge in a moderately complex area of specialization. Identifies and researches somewhat unique customer opportunities, issues, and requests.
• Establishes and maintains constructive working relationships and keeps stakeholders informed of progress or status , addressing the underlying needs of the stakeholders.
• Provides expertise and knowledge in a moderately complex area of specialization. Outlines specific objectives and processes that are focused on generating innovative solutions to business problems.
• Participates in functional and cross functional teams to meet objectives, improve processes, and improve stakeholder satisfaction.
• Creates networks involving coordination among groups.
• Outlines specific objectives and processes that are focused on generating innovative solutions to moderately complex business problems.
• May implement innovative processes or changes that support the goals of the department.
• May develop and submit ideas which support the achievement of innovative goals.
• May exhibit leadership on projects and/or processes. st of duties.

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