Business Analyst

Job Description

REQUIREMENTS

• Bachelor’s degree in Business Administration, Public Administration, Data Analytics, Social Services, or related field (or equivalent experience)
• 3–5+ years of experience as a Business Analyst or in a similar analytical/operations role
• Experience supporting high-volume, time-sensitive operations with strict reporting requirements
• Strong proficiency in:
• • Data analysis tools (Excel, Power BI, Tableau, or similar)
  • Process mapping and workflow analysis
  • Documentation and reporting standards
• Ability to manage multiple priorities with fast turnaround expectations
• Strong written and verbal communication skills
• Demonstrated attention to detail and data accuracy
• Ability to work independently in a fully remote environment
• High level of professionalism when working with sensitive or confidential information

RESPONSIBILITIES

Data Analysis & Reporting

• • Collect, analyze, and interpret operational data including intake, discharge, service delivery, and program performance metrics
  • Develop and maintain dashboards, reports, and tracking tools to support real-time decision-making
  • Ensure accuracy and completeness of data across systems supporting client flow and service delivery
  Operational Support & Process Improvement
  • Evaluate workflows related to intake, case management, and service coordination to identify efficiencies and gaps
  • Support development and refinement of policies, SOPs, and process documentation
  • Collaborate with cross-functional teams to improve service delivery timelines and outcomes
  Compliance & Documentation
  • Support adherence to applicable federal, state, and programmatic standards related to care and custody services
  • Assist in monitoring quality control metrics and ensuring documentation meets audit and reporting standards
  • Track and support corrective actions for identified risks or deficiencies
  Stakeholder Collaboration
  • Serve as a liaison between program leadership, operations teams, and technical stakeholders
  • Facilitate communication and alignment across distributed teams in a remote environment
  • Support preparation of deliverables, reports, and presentations for leadership
  Rapid Response & Ad Hoc Analysis
  • Conduct quick-turn data analysis in support of urgent operational needs
  • Assist leadership with real-time decision support during critical or high-volume periods
  • Maintain flexibility to adapt to evolving program demands and priorities

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