Billing and Collections Specialist

Job Description

REQUIREMENTS

• 2–5 years of experience in billing, collections, or accounts receivable, ideally in a contract-driven or B2B/government client environment
• Proficiency with ERP/accounting systems (NetSuite preferred) and strong Excel skills
• Experience interpreting contract language as it applies to invoicing and rate changes
• Excellent organizational skills and ability to manage a large, active client portfolio
• Strong written and verbal communication skills
• High attention to detail and a track record of accuracy under deadline pressure

RESPONSIBILITIES

• Prepare and issue accurate client invoices in accordance with contract terms, including rate escalations (e.g., CPI-based increases), amendments, and renewal schedules
• Monitor accounts receivable aging and lead proactive collections efforts, including client outreach, payment plan coordination, and escalation of past-due accounts
• Reconcile billing records against signed contracts, purchase orders, and payment history to identify and resolve discrepancies (under/overbilling, missing documentation, expired terms)
• Maintain accurate customer and contract records within the billing/ERP system (e.g., NetSuite)
• Track and flag contracts approaching renewal, expiration, or requiring rate adjustments
• Support month-end close activities, including reporting on outstanding balances, deposits, and unmatched payments
• Respond to internal and external billing inquiries in a timely, professional manner

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