Bilingual Patient Advocate

Job Description

REQUIREMENTS

• Must speak Spanish.
• Professional customer service skills.
• Excellent verbal/written communication skills.
• Must Type 45 WPM.
• Out of Network Benefits Knowledge.
• HIPPA Knowledge is a must to protect the patient identity. Training is provided.
• Professional phone etiquette.
• Must be able to multi-task.
• Must be able to interpret and reconcile explanation of payments, and posting summary in Practice Management Software System.

RESPONSIBILITIES

• Resolves inbound calls/complaints by listening to patients and their families.
• Documents complaints in the Practice Management Software.
• Makes outbound calls to patients regarding open balances.
• Create payment plans or offer other financial assistance to patients to resolve balances.
• Negotiate balances to recover as much payment as possible.
• Handles patient callbacks from voicemail messages received.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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