Associate, Customer Care

Job Description

REQUIREMENTS

• Excellent verbal and written communication skills.
• Excellent interpersonal, relationship building, and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong Computer / Data Entry Skills – Microsoft Office Proficiency Preferred.
• Ability to multitask in a fast-paced environment.
• Ability to use proper phone and email etiquette.
• Ability to work well independently and as a team.
• Ability to adapt to the changing needs of the company and department.
• Ability to portray a cooperative, professional, and positive attitude towards customers, managers, and other co-workers.
• Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

College degree or equivalent work experience preferred.

Familiarity with CRM and Zendesk systems and practices; Microsoft Dynamics experience preferred

RESPONSIBILITIES

• Effectively manage large amounts of incoming customer inquiries via phone, email, live chat, etc.
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
• Keep records of customer interactions using all systems as needed
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Identify sales leads

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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