Applicant Navigator

Job Description

REQUIREMENTS

Education:

• High school diploma and relevant work experience required.
• Associate degree preferred.

Experience, Skills & Abilities:

• Experience in a high-volume call center or similar customer service environment preferred.
• Excellent spoken and written communication skills in English.
• Strong computer skills, including proficiency with Microsoft Word, and the ability to learn multiple software systems.
• Ability to manage competing priorities in a fast-paced environment.
• Strong attention to detail and commitment to providing a positive customer experience.

RESPONSIBILITIES

• Provide clear, courteous support to applicants and customers by phone, email, and other communication channels.
• Handle a high volume of inquiries, including complex questions related to TruMerit’s services.
• Learn and use multiple internal and external software programs to support applicants effectively.
• Manage several tasks at once while maintaining accuracy, professionalism, and a calm demeanor.
• Follow documented processes while using good judgment to resolve issues quickly.
• Contribute to team goals, support peers, and adapt to changing department needs.
• Maintain high customer satisfaction by ensuring every interaction is handled with care and follow-through.
• Role requires strong communication skills, solid organizational abilities, comfort navigating technology, and a proactive, solutions-oriented mindset.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn