After-Sales Account Manager

Job Description

REQUIREMENTS

• Previous experience in customer service, account management, automotive operations, or sales
• Experience within the automotive industry is strongly preferred
• Strong communication, interpersonal, and conflict-resolution skills
• Ability to manage customer expectations in a professional and solution-oriented manner
• Good organizational skills with operational awareness and attention to detail
• Comfortable working in a fast-paced, target-driven environment
• Positive attitude, adaptability, and ability to work with customers from diverse cultural backgrounds
• Fluency in English is required

RESPONSIBILITIES

• Manage customer vehicle handovers and ensure a smooth, professional delivery experience
• Act as the primary point of contact for customers after vehicle purchase
• Monitor after-sales accounts, customer cases, and ownership-related follow-ups
• Support upselling opportunities for automotive services and products
• Coordinate with internal departments including Service, Finance, and After-Sales teams
• Maintain consistent communication with customers throughout the ownership lifecycle
• Handle customer concerns, complaints, and escalations professionally and efficiently
• Build strong relationships that contribute to long-term customer retention and loyalty
• Maintain high customer satisfaction standards
• Ensure all customer interactions and operational processes are handled ethically and professionally
• Work within a KPI and performance-driven environment while maintaining service quality
• Identify opportunities to improve customer experience and after-sales processes

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