Senior Account Manager

Job Description

REQUIREMENTS

• 10+ years in wholesale telecom (voice)
• Strong experience in Asia, ME, and/or Africa markets
• Proven track record in account growth
• Strong commercial and negotiation skills
• Deep understanding of telecom routing and wholesale dynamics
• Analytical mindset for traffic analysis and margin optimisation

Preferred

• Existing relationships with regional operators and carriers
• Experience with emerging voice demands (CC, OTP)
• Multilingual skills (e.g., Arabic, French)

RESPONSIBILITIES

• Manage a portfolio of strategic accounts across Asia, ME, and/or Africa
• Drive margin growth through traffic expansion, new routes, and upselling opportunities
• Maintain strong relationships with key decision-makers (commercial & technical)
• Negotiate rates and commercial terms
• Optimize margin through routing strategy and supplier mix
• Monitor traffic flows, ACD, ASR, and quality KPIs
• Work closely with routing, finance, and technical teams to optimize performance
• Identify new opportunities including routes, products, and partnerships

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