Admissions Coordinator

Job Description

REQUIREMENTS

• High school diploma or GED
• Two (2) years of admission related experience and training
• Two (2) years of experience working in Substance Abuse/Mental Health program(s)
• If in recovery, two (2) years of sobriety
• Experience with Kipu, VerifyTX, Salesforce and Call Tracking Metrics is preferred, but not required
• Ability to work evenings, weekends, and holidays

RESPONSIBILITIES

• Answers all incoming admissions calls, web inquiries and referrals
• Communicative in all company correspondence related to admissions
• Gathers all information on eligible clients and follows up as necessary
• Daily follow ups for all potential clients
• Assess the needs of each caller and provides accurate information pertaining to those specific needs
• Communicates benefits and out of pocket responsibility to perspective client
• Completes and documents appropriate phone assessment for each prospective client in a timely manner, and communicates information for approval
• Coordinates and processes all approved admissions to facility
• Assists callers in making referrals to appropriate outside services when necessary
• Accurate data input into Salesforce and Call Tracking Metrics
• Assists callers who need immediate services due to crisis. Assists in stabilizing situation and arranges for on-site follow-up, if needed
• Knowledgeable and understanding of all aspects of our client’s programming
• Works with appropriate staff to ensure company standards are followed consistently and accurately with each prospective client
• Collaborates with industry professionals both within and outside the agency as necessary
• Comply with local, state and federal confidentiality laws and regulations
• Demonstrate sensitivity and responsiveness to cultural differences
• Abide by our client’s code of ethics and model values

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