Administrative Support Associate

Associate, Support

Remote

January 22, 2026

Application ends: April 22, 2026

JOB DETAILS

REQUIREMENTS

Experience: 3+ years experience in customer service, administrative assistant and/or a similar role.
Strong Organizational Skills: Ability to manage multiple moving pieces, ensuring short- and long-cycle tasks are completed efficiently.
Communication: Exceptional written and verbal communication skills.
Self-Discipline: Proven ability to monitor and complete tasks independently and on time.
Time Management: Superior organizational skills to prioritize and execute tasks effectively.

RESPONSIBILITIES

Administrative Support:
- Complete setup and facility forms; contact operators as needed.
- Set up terminations in the ZOHO Pending Termination Module.
- Monitor and update “Pending Terminations” and ensure timely SM field updates in ZOHO.
- Assist with the completion of work orders. This may include partner interactions via phone, email, and initiating and receiving of RightSignature documents.
- Track enablement progress to prevent delays and ensure required ZOHO fields align with Success Manager wins. Update ZOHO fields as necessary.
Immediate Attention Items: Identify critical tasks such as expiring licenses, pending terminations, customer responses, and retention concerns; ensure these are flagged and addressed promptly.
Task Prioritization: Pull and categorize work order reports from ZOHO CRM for each Success Manager into actionable categories such as Retention, Upsell, Growth Opportunities, Pending Termination, and Delayed Enablement.