Administrative Assistant / Helpdesk Technician

Job Description

REQUIREMENTS

• Proven experience providing excellent customer service in high-volume or fast-paced environments.
• Comfort using Microsoft Office, including Word, Excel, Outlook, Teams, and SharePoint.
• Strong organizational and time-management skills, with the ability to handle competing priorities.
• Excellent written and verbal communication skills.
• Strong problem-solving and keen attention to detail.
• Ability to obtain a Public Trust Clearance with a government agency.
• Must be a U.S. citizen.
• Bachelor’s degree or higher.
• Ability to work independently in a quiet, focused environment.
• Prior experience working remotely is strongly preferred.
• Previous call center experience is highly desirable.
• Prior IT helpdesk experience is a plus.

RESPONSIBILITIES

• Helping providers with technical issues and guiding them through solutions.
• Managing support tickets, emails, and calls—ensuring each is handled promptly and professionally.
• Verifying provider credentials to onboard new medical providers and keep current providers compliant.
• Maintaining accurate documentation and preparing reports as needed.
• Participating in team and client meetings to stay aligned and anticipate potential challenges.
• Pitching in with tasks and special projects as needed.

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