Account Service Representative

Job Description

REQUIREMENTS

• Excellent human relations skills, along with strong verbal and written communication skills.
• Demonstrated attention to detail and the ability to make sound, justified decisions.
• Proven ability to provide quality and thorough customer service.
• Display organizational and analytical skills.
• Ability to multitask effectively, work under pressure, meet deadlines, and adapt to changing customer needs.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Knowledge of group insurance products
• Prior experience working in a call or contact center

RESPONSIBILITIES

• Uncover the intent behind Policyholders & Brokers, and Group Office inquiries on implementation, enrollment, and billing. Skillfully investigate, analyze, and resolve questions to exceed customer expectations.
• Proficiency with excel, while navigating multiple systems and paying close attention to detail for smooth front-end handling.
• Provide training and explanations to Policyholders and Brokers on billing, enrollment procedures, and other business processes, ensuring efficient and effective service.
• Excel in service recovery by turning complaint/error situations into opportunities for positive customer experiences with every contact.
• Foster lasting and effective working relationships with internal and external business partners, aligning with the department’s vision and goals.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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