Account Manager

Job Description

REQUIREMENTS

• Experience managing client onboarding and takeover from sales teams
• Proven track record as a primary client point of contact in a retention-focused role
• Ability to develop and deploy client retention strategies with measurable outcomes
• Strong organizational and communication skills for cross-functional coordination

RESPONSIBILITIES

• Serve as the primary point of contact for clients and vendors in a hands-on sales and operational capacity
• Manage client onboarding after sales close, ensuring all required documents are completed
• Answer client questions efficiently to drive retention and satisfaction
• Refine and execute client retention strategies, presenting new ideas and tracking results
• Drive renewals and upsells to grow accounts

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