Absence Leave Solutions CSS

Job Description

JOB DETAILS

REQUIREMENTS

• Positive mindset and willingness to learn
• 1+ years of Absence Management Disability Insurance experience
• Must be able to communicate clearly and effectively, both written and verbal
• Ability to work with autonomy, minimal direction
• Strong computer skills (word, excel, manipulating reports, spreadsheets, etc…)
• High School Diploma

Preferred:

• 1 + years of Paid Family Leave experience Absence, FMLA
• 5+ years of Disability Insurance experience
• Excellent analytical, decision making and problem-solving skills
• Highly self-motivated

RESPONSIBILITIES

• Coaches, coordinates, and develops Multi-State PFL, FML and ADA Claims Specialists.
• Acts as resources for claim-related and technical issues.
• Monitors case managers’ work queues to ensure claims team is meeting expectations and applicable performance guarantees.
• Conducts exceeds authority reviews daily, weekly quality audits; resolves escalated phone calls.
• Analyzes trending opportunities to provide ongoing trainings.
• Provides real time coaching to Claims Specialists.
• Provides feedback to Unit Leaders on individuals’ and overall team performance.
• Daily and weekly reporting to ensure compliance measures are met.
• Performs other related duties as assigned or required.

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