Enterprise Customer Activation Manager 

Job Description

REQUIREMENTS

• 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions
• Strong project management and time management skills with the ability to keep multiple customers on track simultaneously
• Excellent verbal and written communication skills, including the ability to explain complex workflows simply
• Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions
• Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions
• Strong record of meeting or exceeding performance metrics in previous roles
• Ability to anticipate customer needs and position product capabilities proactively
• Comfort operating in a fast-paced, high-growth environment with evolving processes

Nice to Haves

• Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)
• Background in financial services, Fintech, or SaaS implementations
• Experience at a high-growth startup

RESPONSIBILITES

Deliver High-Quality Implementations

• Lead Enterprise customers through the end-to-end onboarding of our client’s Bill Pay and Procurement, ensuring fast, accurate, and complete deployment
• Educate customers on our client’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration

Drive Customer Adoption & Business Outcomes

• Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting our client’s AP & Procurement solutions
• Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout

Be a Product & Workflow Expert

• Become deeply knowledgeable in our client’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing
• Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds

Cross-Functional Partnership & Customer Advocacy

• Provide structured feedback and insights to Product to inform roadmap prioritization
• Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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