Delivery Experience Senior Program Manager

Job Description

REQUIREMENTS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
• Bachelor’s degree
• Experience in Arabic-language communication skills, both written and verbal
  

Preferred

• 2+ years of driving process improvements experience
• Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

RESPONSIBILITES

• Develop and execute the strategic roadmap for delivery partner experience across Africa, Middle East, and Turkey, while maintaining focused implementation in Saudi Arabian operations.
• Collect and analyze insights from multiple listening channels to identify experience priorities, then work cross-functionally with operations teams, ACES, and DEX teams to address structural challenges within established SLAs.
• Draft comprehensive strategy documents and present recommendations to senior leadership, driving alignment and securing resources for key initiatives.
• Establish and manage partnerships with external entities to create campaigns and benefits for Delivery Associates and DSPs, including organizing annual partner meetings and launching ignite events throughout the region.
• Lead country expansion efforts and new program launches within AMET, ensuring consistent implementation of best practices while adapting to local market needs.

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