Customer Service Representative

Job Description

REQUIREMENTS

• High school diploma or equivalent required
• 2+ years of customer service experience in a real estate related industry.
• Detail-oriented and customer service driven with strong written and verbal communication skills.
• Demonstrates strong analytical, problem-solving and time-management skills.
• Familiar with industry concepts, practices, procedures and associated risks and liabilities.
• Possesses proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other industry-related software required to perform job duties.

RESPONSIBILITIES

• Utilize a ticketing-based platform to efficiently manage and track customer inquiries.
• Review search packages & reports to provide accurate assistance to our customers.
• Respond to incoming calls and deliver timely and professional support.
• Maintain compliance with Company policies and good housekeeping practices.
• Other duties as assigned.

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