Customer Service Representative ( Permanent Work from Home )

Job Description

REQUIREMENTS

• Very good to excellent English communication skills
• Very good comprehension skills
• Able to multi-task and keen to details.
• Works well under pressure
• Can work with minimal supervision.
• Results driven and goal achiever.
• High school diploma or equivalent; college degree is an advantage.
• One (1) year of BPO experience
• Handled international voiced campaigns for CUSTOMER SERVICE
• Has own PC / Laptop, headset, and a reliable internet.
• Has quiet/conducive work environment.

RESPONSIBILITIES

• Receive high volume inbound calls with excellent customer service skills
• Communicate with customers through chat/sms
• Make outbound calls to provide customer updates
• Schedule customer appointments
• Respond promptly and professionally to customer inquiries via phone
• Resolve customer issues and complaints with a focus on finding effective and efficient solutions
• Provide accurate information about the services being performed
• Keep detailed records of customer interactions, transactions, comments, and complaints
• Collaborate with other departments to address and resolve customer concerns
• Stay up to date on product knowledge and company policies to provide accurate information to customers
• Work towards achieving individual and team performance targets

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