Solution Specialist

Job Description

REQUIREMENTS

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Excellent problem-solving and customer service abilities
• Basic computer proficiency, including email and online communication platforms
• Strong organizational and time-management skills
• Ability to work independently in a remote environment
• Reliable high-speed internet connection
• Positive attitude and willingness to learn

Preferred

• Previous experience in customer service, sales support, or client relations
• Experience working in a remote environment
• Familiarity with CRM or customer support software
• Interest in home improvement, construction, or flooring services

RESPONSIBILITIES

• Respond to customer inquiries through phone, email, and online communication channels
• Understand customer flooring needs and recommend appropriate service solutions
• Explain flooring options, installation processes, and available services
• Coordinate service requests with scheduling and operations teams
• Maintain accurate records of customer interactions and service requests
• Follow up with customers to ensure satisfaction and resolve concerns
• Collaborate with installation teams to provide accurate project information
• Assist customers throughout the service process with professionalism and empathy
• Stay informed about company services, promotions, and product offerings
• Meet customer service quality and response time standards

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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