Technical Support Representative

Job Description

REQUIREMENTS

• Ability to think logically and problem solve
• Friendly, can do attitude
• Eagerness to learn
• Strong sense of urgency, self-motivated, and able to handle a fast-paced environment
• Effective verbal and written communication skills
• An interest in computers and the Internet
• Ability to manage competing priorities and keep accurate notes/data entry
• Excellent customer service skills, desire to help and make a positive experience for customers
• Bilingual in Spanish is highly preferred

RESPONSIBILITIES

• Provide customer support and technical issue resolution via phone, email or SMS
• Configuration of customer equipment and/or software to connect to the internet
• Troubleshoot and resolve customers’ Sonic connectivity, email and/or webhosting related issues
• Collaborates with other employees to research and resolve issues
• Resolves tickets generated by staff with technical requests/problems to maintain productivity
• Provide industry leading customer care to all!

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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