Verification Specialist I

Job Description

REQUIREMENTS

• Two years of call center or customer service experience required.
• To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.
• Strong typing skills and strong attention to detail
• Professional phone presence and excellent verbal and written communication skills
• One evening shift per week and one Saturday shift every 7 weeks.

RESPONSIBILITIES

• Verify customer’s loan information via inbound and outbound calls, may include but not limited to validating identify, social security number, address, employment information, and project completion etc.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Accurately enter new or updated information received during verification calls in all operating system(s).
• Document notes properly in all required areas per company processes and procedures.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Identify, report, and escalate verification or risk related issues to management.
• Handle inbound and outbound Dealer calls regarding Verification dispute issues that may include loan terms, documents, project completion, or inability to contact applicants prior to loan funding.

• Review loan processing status and documentation to ensure customer calls are accurately handled and routed to appropriate department.
• Acquire and maintain thorough knowledge and understanding of FFC’s policies and procedures regarding the verification process.
• Other duties as assigned by management.

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