IT Helpdesk Specialist

Job Description

REQUIREMENTS

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 1-2 years of experience in a helpdesk or technical support role.
• Strong understanding of computer systems, mobile devices, and other technology tools.
• Proficiency in troubleshooting hardware and software issues.
• Excellent communication skills, both verbal and written, with a focus on customer service.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.

Preferred:

• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Familiarity with Windows and macOS operating systems, as well as common software applications (e.g., Microsoft Office Suite, Google Workspace).
• Knowledge of networking concepts and basic network troubleshooting.
• Certifications such as CompTIA A+, ITIL, or similar are a plus.
• Strong problem-solving skills and a proactive approach to technical issues.

RESPONSIBILITIES

• Providing exceptional customer service and support to employees regarding hardware, software, and network issues.
• Diagnosing and resolving technical problems via phone, email, and in-person interactions.
• Assisting with the setup, configuration, and maintenance of computer systems and peripherals.
• Documenting and tracking support requests in our ticketing system to ensure timely resolution and follow-up.
• Collaborating with IT team members to identify and implement improvements in processes and systems.
• Conducting training sessions for employees on new software and technology tools.
• Staying updated on the latest technology trends and best practices to enhance service delivery.
• Participating in IT projects and initiatives as needed.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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