Collections Specialist

Job Description

REQUIREMENTS

• Strong communication, negotiation, and customer service skills.
• Experience with ERP/accounting systems preferred(NetSuite, SAP, Oracle, Microsoft Dynamics, or similar).
• Intermediate Excel skills and experience with reporting and analysis.
• Strong attention to detail, organization, and follow-through.
• Equivalent combination of education and relevant experience will be considered.

RESPONSIBILITIES

• Manage assigned portfolio of customer accounts and monitor aging reports.
• Conduct collection outreach via phone, email, and customer portals.
• Investigate and resolve invoice, payment, and account discrepancies.
• Partner with internal teams to resolve disputes and remove barriers to payment.
• Maintain accurate account notes and collection activity records.
• Prepare and distribute statements, invoices, and collection correspondence.
• Analyze aging trends and recommend actions to reduce past-due balances.
• Support month-end close activities and reporting requirements.
• Escalate high-risk accounts and recommend appropriate collection strategies.
• Deliver a professional customer experience while balancing collection objectives.
• Identify opportunities to improve billing and collection processes.

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