On Call Scheduler

Job Description

REQUIREMENTS

• 1+ year of healthcare scheduling experience, with home health preferred
• High school diploma or equivalent required; associate degree or higher preferred
• Proven experience in scheduling, workforce management, or a related administrative role
• Ability to manage high-volume workloads and prioritize multiple schedules simultaneously
• Strong organizational skills with keen attention to detail
• Excellent written and verbal communication skills to effectively collaborate with diverse teams
• Computer proficiency with scheduling software and Google Workspace
• Flexibility to work evenings and weekends
• Strict adherence to HIPAA regulations and maintaining confidentiality
• Demonstrated sense of urgency, reliability, and accountability
• Experience working in fast-paced environments such as healthcare, IT, or customer service
• Familiarity with labor laws and regulations related to employee scheduling and on-call requirements
• Ability to analyze staffing needs and forecast scheduling demands
• Conflict resolution skills for handling scheduling disputes diplomatically
• Prior experience coordinating on-call schedules efficiently

RESPONSIBILITIES

• Develop, maintain, and update on-call schedules for multiple departments, ensuring full coverage at all times.
• Field high volume of incoming calls to promptly fill open shifts. Make outgoing calls as needed to confirm staffing.
• Report critical issues or changes to client care plans to management.
• Maintain accurate and up-to-date scheduling records in the HR system.
• Communicate schedule assignments and changes clearly and promptly to all relevant personnel.
• Monitor on-call coverage and respond quickly to unexpected absences or emergencies by adjusting schedules as needed.
• Maintain accurate records of on-call assignments and provide regular reports to management.
• Utilize scheduling software and tools to streamline the scheduling process and improve accuracy.
• Collaborate with HR and management to ensure compliance with labor laws and company policies related to scheduling.

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