Insurance/Total Loss Associate

Job Description

REQUIREMENTS

• 1+ year of experience in Insurance or total loss claims
• Excellent communication skills
• Ability to multitask, self-reliant
• Experience working remotely (WFH)
• Capacity to conduct research beyond the immediate scope
• Proficient knowledge of Excel, Teams and Outlook

RESPONSIBILITIES

• Record, track, and follow up with insurance and claim-handling companies
• Maintain accurate and complete claim records
• Investigate reported collision events, including impound, skip tracing, and customer service inquiries.
• Collaborate directly with the Loss Mitigation, Insurance, and Ancillary teams.
• Prepare requested claim documentation.
• Collect all necessary documentation from insurance providers.
• Process and file total loss payments.
• Manage claim-related documents.
• Investigate issues throughout the claim lifecycle.
• Assist with lienholder claims as required.
• Handle other assigned projects.

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