Client Experience Manager

Client Experience Manager
Remote
June 3, 2026
Application ends: September 1, 2026

Job Description

REQUIREMENTS

  • 3+ years of client-facing experience in an agency setting with a focus on SEO, local SEO, and/or digital marketing
  • Proven track record of managing client relationships and driving client retention
  • Experience with organic SEO strategy development and execution
  • Strong understanding of Google Business Profile optimization and local search marketing
  • Experience analyzing SEO performance data and communicating insights to clients
  • Knowledge of Legal, Dental or Medical industries
  • Excellent verbal and written communication skills
  • Ability to build trust and rapport with clients quickly
  • Problem-solving skills and ability to navigate challenging client conversations
  • Strong organizational skills to manage multiple accounts simultaneously
  • Experience in the legal, medical, or dental industries is a plus
  • Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software

RESPONSIBILITIES

  • Account Strategy: Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives
  • Upsells and Renewals: Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration
  • Client Relationship Management: Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships
  • Client Event Representation: Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market
  • Portfolio Management: Oversee a portfolio of 30-40 clients, ensuring all deliverables are met and proactively addressing client concerns
  • Collaboration with CSAs: Work closely with CSAs to coordinate the execution of marketing activities, including content delivery, reporting, and project management
  • Performance Monitoring: Track and report on client performance metrics, ensuring campaigns deliver measurable results
  • Problem Solving: Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention
  • Strategic Consultation: Provide insights and recommendations based on client needs, market trends, and campaign performance
  • Client Experience: Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship

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