Desktop Support Engineer

Job Description

REQUIREMENTS

• Bachelor’s degree or Diploma in Computer Science, IT, or related field
• 5 years of experience in desktop / IT support
• Strong knowledge of Windows OS installation and troubleshooting
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Experience with ticketing systems and remote support tools
• Good understanding of hardware components and troubleshooting
• Strong problem-solving and communication skills
• Ability to work independently and in a team environment

RESPONSIBILITIES

• Provide first level and second-level technical support to end users
• Provide user desktop support for Windows, Microsoft office, emails, and other software issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals
• Troubleshoot hardware, software, and network connectivity issues
• Support operating systems such as Microsoft Windows.
• Manage user accounts and permissions in Active Directory
• Configure and support email clients such as Microsoft Outlook
• Provide support for collaboration tools like Microsoft Teams
• Install and troubleshoot Microsoft Office applications including Microsoft 365
• Maintain IT asset inventory and documentation
• Escalate unresolved issues to appropriate teams
• Ensure compliance with IT policies and security standards
• Perform routine checks on system updates, patches, and backups
• Support for HO and remote branches support for networking, cabling, telephone and other IT requirements.
• Implementation, maintenance and support for all telephone and related systems for the company.
• Desktop and laptops support for hardware issues.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn