Field Service Engineer

Job Description

REQUIREMENTS

• Knowledge of network configuration and setup such as firewalls and TCP/IP networking
• Experience with Windows Server, Linux, VM’s and working knowledge of SQL
• Must be able to travel approximately 80 percent of the time primarily within the region, overnight travel may be required
• Must have a valid driver’s license with an acceptable driving record
• Ability to lift, move or carry equipment up to 25kg

RESPONSIBILITIES

• Visit customers to perform preventative maintenance, repairs, fault analysis, and upgrades to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practices contributing to team goals/KPIs
• On-site installation of Imaging Solutions, including configuration of network requirements
• Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Stock management and other relevant service documentation/process transactions
• Work in close collaboration with DP product specialist EMEA, Business Unit and other Leica Biosystems Field Service team, to improve reliability and feedback insights on Imaging Solutions technical support
• Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and setting up systems on the customer network
• Exchange valuable information resulting from customer contacts to increase customer satisfaction. Document customer information with the CRM & Service management systems in a timely manner. Collect, update & distribute knowledge with the product specialists

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