Customer Support

Job Description

REQUIREMENTS

• Strong alignment with our values.
• You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.
• 3+ years of experience in a technical support role, ideally in SaaS.
• Strong written and verbal communication skills.
• You are excited to be a part of a startup with some serious traction, where you will have a strong voice to inform product development and our roadmap.
• You’re skilled at understanding and implementing technical workflows at a fast pace.
• You love understanding customer needs, and get satisfaction out of being extremely helpful.
• You are a team player, and thrive in a collaborative work environment.
• You enjoy learning new topics, and are eager to embrace new product developments.

RESPONSIBILITIES

• Prioritize customer issues across our email channels.
• Ramp up during an onboarding phase, and eventually provide hands-on support for Circle Plus communities.
• Become an expert on the Circle product, along with our internal staff admin tool.
• Advise creators on practical solutions as they launch and build their communities.
• Troubleshoot a wide range of issues across desktop and mobile browsers, along with our desktop app, Android, iOS mobile apps, and our custom branded app.
• Escalate feedback to inform and improve our product.
• Collaborate with engineers and designers to troubleshoot complex technical issues across live stream, payments, notifications, events, member management, and more.
• Identify trends from customer inquiries to suggest proactive solutions.
• Collaborate with a global team through Notion, Slack, and Zendesk.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn