Virtual Care Coordinator

Job Description

REQUIREMENTS

• High school diploma or equivalent
• 2+ years of experience in a virtual care, patient coordination, or healthcare support role
• Familiarity with virtual care workflows in a primary care or chronic care setting
• Prior experience supporting care in a multi-state, remote care delivery model
• Strong communication and organizational skills
• Comfort with remote tools, secure messaging, EMR platforms (Athena preferred)
• Tech-savvy, adaptable, and comfortable operating independently in a remote setting
• Knowledge of obesity medicine, weight management, or chronic care workflows (preferred)
• Familiarity with HIPAA-compliant telehealth platforms (preferred)
• Experience with Athena EHR (preferred)

RESPONSIBILITIES

• Conduct remote patient check-ins and pre-visit preparation including medication reconciliation, health history intake, and screening questionnaires
• Document medical information accurately in the EMR and prep charts ahead of clinician visits
• Communicate with patients regarding upcoming appointments, test results, and follow-up instructions
• Support clinicians during virtual visits by entering real-time documentation, assisting with orders, and coordinating next steps
• Coordinate care: manage referrals, prior authorizations, and medication refill requests
• Ensure prompt and professional communication with patients, clinicians, and care team members
• Collaborate with the virtual care team to identify and improve workflows
• Maintain a warm, inclusive, and professional patient experience aligned with our client’s values

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