Customer service representative 

Job Description

REQUIREMENTS

• High school certificate
• Prior experience in working in hotlines or call centers
• Previous experience in working with multi-disciplinary teams and cultures

RESPONSIBILITIES

• Direct the cases which do not meet foundation requirements to the relevant community agencies
• Assess cases which are of higher priority and consequently prepare an agenda to handle their needs
• Respond to all incoming calls on the hotline both during office hours and during the designated out of office hours
•   Provide necessary information and clarification to all inquiries  throughout the interaction with the case
•  Transfer calls to the relevant 

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