Remote Member Support Associate

Job Description

REQUIREMENTS

• Strong communicator who enjoys helping people
• Organized and comfortable managing multiple conversations at once
• Tech-comfortable, able to learn new platforms quickly
• Detail-oriented with strong follow-through
• Interest in sports, fitness, or community-based organizations is a plus

Preferred Experience

• 1–3 years in customer support, member services, or client-facing roles
• Experience supporting subscription-based or community platforms
• Familiarity with CRM or ticketing systems

RESPONSIBILITIES

• Respond to member inquiries via email, chat, and occasional phone support
• Assist members with account setup, login issues, and profile updates
• Help manage membership subscriptions, renewals, and billing questions
• Provide support around event registrations, schedules, and participation details
• Guide members through platform features, tools, and available resources
• Troubleshoot common technical or access issues and escalate when needed
• Maintain accurate records of interactions and follow-ups
• Monitor member feedback and flag trends or recurring concerns
• Collaborate with internal teams to improve the member experience

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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