Collections Associate

Job Description

REQUIREMENTS

Education and Experience:

High School Diploma/GED; AND two (2) years of collections/financial administrative support experience; OR an equivalent combination of education, training and experience.

Required Knowledge:

• Principles and practices of collections.
• Principles, practices of financial, and claims auditing.
• Administrative practices and procedures, such as business letter writing and the operation of common office equipment.
• Correct English usage, including spelling, grammar, punctuation, and vocabulary.
• Standard business arithmetic, including percentages and decimals.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
• Correct business English, including spelling, grammar and punctuation.

Required Skills:

• Compiling and reviewing financial figures for completeness, accuracy and compliance with policies and procedures.
• Interpreting, applying and explaining corporate policies and procedures.
• Using tact, discretion, and initiative within established guidelines.
• Researching, compiling, and summarizing a variety of informational materials.
• Composing correspondence and other written independently or from brief instructions.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Organizing work, setting priorities, meeting critical deadlines, and following up assignments with a minimum of direction.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Maintaining databases, forms, documents and related information.

RESPONSIBILITIES

• Contact clients regarding past due invoices; contact clients regarding duplicate payments, overpayments, underpayments and credits; document all contacts and conversation in system.
• Work with Project Managers and Account Executives with disputed invoices and when responses are not received.
• Send client copies of invoices, as requested; upload invoices into system for Wide Area Workflow and IPP.
• Support AR in reconciling assigned account payments; enter detailed notes in AR system and on weekly worksheet regarding emails to customers, payment status, invoices sent to customers, disputed items, short & over payment status.
• Process credit card/ACH payments.
• Cover CorpCC email to process credit card payments for all labs.
• Process credit card/ACH payments.
• Process and resolve Unapplieds/Short Balances/refunds – research and inform UA where payments need to be applied on accounts.
• Contributes to the efficiency and effectiveness of the department’s service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

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