Customer Service Representative

Job Description

REQUIREMENTS

• High school diploma or equivalent; diploma or certificate in customer service or business administration is preferred
• Minimum 1 year of experience in a customer service, call center, or administrative role, preferably in the education or training sector
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel
• Strong written and verbal communication skills in English; proficiency in Arabic is an advantage
• Organizational skills with attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Professional demeanor with a customer-focused approach
• Ability to work independently and collaboratively within a team

RESPONSIBILITIES

• Respond to incoming calls and email inquiries about training courses, certification programs, and audit services
• Provide information on course schedules, fees, eligibility criteria, and registration procedures
• Process course registrations, issue invoices, and follow up on payments as directed
• Coordinate with trainers and internal teams to confirm class availability and participant slots
• Maintain accurate records of client interactions, registrations, and feedback in the company database
• Assist clients with certificate issuance and post-training support
• Resolve routine inquiries and escalate complex issues to the appropriate department or manager
• Support the preparation of training materials and participant lists as needed
• Follow up with prospective students and respond to requests in a timely manner

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