Support Specialist I (Contract Talent)

Job Description

REQUIREMENTS

• High School diploma or equivalent. College degree preferred.
• A+ & Network Essentials preferred.
• 1 year technical support experience preferred.
• Basic PC troubleshooting knowledge.
• Basic level of experience with using Microsoft Office Suite.
• Basic understanding of Windows OS and remote connectivity methods
• Effective oral, written, and interpersonal communication skills.
• Ability to work using set processes independently and with others.
• Ability to demonstrate a sense of urgency.
• Share knowledge with team
• Ability to demonstrate a professional communication manner.
• Adhere to standard of conduct in keeping with RH’s LEAD Principles.
• Ability to multi-task and ability to adapt to changing priorities or processes.
• Demonstrated basic problem-solving and organizational ability.
• Decision making ability and time management skills. Ability to handle escalated and time sensitive issues.
• Ability to research issues and exercise judgment.
• Ability to follow directions, procedures.
• Ability to demonstrate reliability and attendance.
• Ability to prioritize work assignments.
• Ability to manage conflict.
• Ability to maintain confidentiality.

RESPONSIBILITIES

• Answer front line support interactions and assist users migrating to new user tenant.
• Assign support interactions to appropriate level support for further assistance as needed.
• Perform service interactions for corporate and field users and document all support incidents into support team Incident Tracking Database.
• Listen to constructive feedback and incorporate feedback into daily work style. Look at areas to improve and proactively research best method for improvement.

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