Seasonal Support Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• Strong attention to detail with excellent organizational skills
• Capable of managing multiple support requests with accuracy and efficiency
• Excellent written and verbal communication skills
• Comfortable engaging with customers across various platforms
• Committed to delivering a positive and helpful customer experience
• Proficient in Microsoft Office and familiar with using web-based platforms
• Able to learn new systems quickly, including proprietary platforms
• Able to work independently and take initiative
• Eager to contribute to a collaborative team environment
• Bachelor’s degree or currently pursuing a degree
• Previous experience in customer service or support preferred
• Comfortable working in a remote setting with minimal supervision

RESPONSIBILITIES

• Respond promptly to requests and customer inquiries via email, chat, and phone regarding our TeacherLists.com digital platform for school supply and wish lists
• Provide accurate, friendly, and efficient assistance with platform navigation, account access, and updates
• Troubleshoot issues and follow them through to resolution, ensuring a positive customer experience
• Maintain clear records of interactions and escalate complex issues as needed
• Collaborate with internal teams to ensure seamless customer support across departments
• Support peak-season operations by working designated weekend shifts in July (as needed)

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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