Service Support Staff

Job Description

REQUIREMENTS

• Previous experience in call center environments or customer support roles is highly preferred
• Bilingual or multilingual abilities are a strong advantage, enabling effective communication with diverse client bases
• Demonstrated proficiency in Microsoft Office tools such as Word, Excel, and Outlook
• Strong communication skills with the ability to convey information clearly and professionally
• Experience with outbound calling campaigns or tele-sales is desirable
• Familiarity with data entry tasks requiring accuracy and attention to detail
• Knowledge of customer service best practices, including active listening and problem-solving techniques

RESPONSIBILITIES

• Respond promptly to customer inquiries via phone, email, and chat, demonstrating excellent phone etiquette and communication skills
• Assist clients with product information, service details, and troubleshooting to ensure high satisfaction levels
• Conduct outbound calling campaigns to follow up with customers, gather feedback, or promote new services
• Manage data entry tasks accurately within Microsoft Office applications and customer relationship management (CRM) systems
• Handle cash transactions securely when applicable, maintaining precise records of payments and receipts
• Support sales efforts by identifying customer needs and offering suitable solutions or upgrades
• Maintain comprehensive records of interactions, transactions, and client feedback for analysis and continuous improvement

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