Group Account Support Manager

Job Description

JOB DETAILS

REQUIREMENTS

• Bachelor’s Degree or Diploma in either Engineering or Business
• Experience in Sales & Marketing, either as an Account Manager, Sales Program execution or Sales Support Specialist
• Excellent communication skills with an ability to influence both internally and externally
• Attention to detail and ability to manage multiple deadlines simultaneously
• Strong analytical ability to build relationships
• Willingness and openness to travel up to 15%
• Cultural sensitivity and openness to work in an international business environment across all time zones

RESPONSIBILITIES

• Partner with the Global Account Manager to develop and execute focused account plans and strategies with measurable outcomes. Monitor plan effectiveness, identify constraints, deploy corrective actions, and maintain accurate player maps to support account growth.
• Work closely with Business Units and Account Teams to understand and articulate value propositions. Gather customer insights, segment data, reference cases, and market intelligence to strengthen Hitachi’s positioning and support opportunity development.
• Collaborate with Strategic Marketing (ABM, Segment, Market Intelligence) and Segment Leads to align account activities, elevate success stories, and support targeted campaigns. Enable consistent One Hitachi messaging across internal and external engagements.
• Lead end-to-end account team and customer workshop delivery—including agenda design, methodology, logistics, attendee communication, facilitation of sessions/breakouts, real-time synthesis, and post-workshop reporting. Translate workshop insights into actionable account plan updates, opportunity maps, and governance-driven execution plans.
• Manage weekly, fortnightly, monthly, and annual governance cadences. Track actions, dependencies, and execution of progress across BUs, ensuring clear ownership and timely follow-through. Prepare structured reporting, executive summaries, and insights for leadership.
• Support GAMs in shaping, coordinating, and tracking key opportunities; ensure governance gates, BU interlocks, and internal approvals are met. Contribute to the delivery of One Hitachi enabled orders by supporting opportunity governance and cross-BU alignment.
• Ensure pipeline and performance data accuracy by coordinating with BUs and Performance Management teams. Support CRM development and adoption with Sales Technology, driving data hygiene, pipeline completeness, and reporting consistency. Leverage marketing tools and dashboards to consolidate actionable insights for the account team.
• Champion process improvements, advance documentation standards (playbooks, templates), and support knowledge sharing across teams. Mentor junior team members and contribute to a culture of operational excellence and collaboration.

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