Helpdesk Support Analyst

Job Description

JOB DETAILS

REQUIREMENTS

• Ability to support Macs and PCs with a bent towards Mac
• Ability to diagnose hardware and software problems
• Solid understanding of fundamental networking concepts: Layer2/Layer3, TCP/IP, routing, VPC, peering, VPN, etc
• Ability to work independently and know when to get clarification and assistance
• Ability to collaborate with a team and share responsibilities
• Experience administering Remote management and Anti-virus software

Other things that will be helpful in this role (not all strictly necessary):

• Experience with Google Workspace and Office 365 administration
• Experience with cloud directory solutions (Jumpcloud is a big plus). Other non-Microsoft Directory solutions are also a plus.
• Experience working with non-technical users, a lot of user empathy, and interest in user experience.
• Ability to multitask and prioritize requests
• Provide timely follow up and follow through
• Experience working with multiple departments across the organization
• An understanding of the real estate and property management space

RESPONSIBILITIES

• Laptop and hardware support
• IT Onboarding setup and support for new users
• Ticket management and response
• Hardware inventory management
• Manage and deploy cloud managed network equipment at branch offices remotely. (Often guiding non-technical users)
• Maintain IT Documentation and Knowledge Base articles
• Work with IT Team to regularly improve processes

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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