Enrollment Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• 2+ years of customer service experience in a healthcare-related setting
• Experience in the mental health field (preferred)
• Excellent verbal and written communication skills
• Persistent, resourceful, and proactive in securing patient referrals and supporting patients throughout the enrollment process
• Strong proficiency with CRM systems and computer applications (e.g., Slack, Google Suite, RingCentral)
• Empathetic and compassionate when handling sensitive patient information and situations
• Strong organizational skills and attention to detail
• Able to work independently and collaboratively as part of a team

RESPONSIBILITIES

• Answer inbound calls from potential patients, families, caregivers, hospitals, and social workers.
• Review potential members’ Verification of Benefits (VOB) and understand coverage details, including copays, deductibles, and out-of-pocket costs.
• Conduct outbound calls to follow up on patient referrals and coordinate with hospitals, social workers, patients, and families.
• Engage with social workers to understand patient needs and encourage referrals to our client.
• Use clear, articulate communication to convey information about our client’s services.
• Schedule and follow up on calls to ensure ongoing communication and referral progress.
• Maintain accurate records of interactions and follow-up activities in the CRM system.
• Provide compassionate, empathetic support to patients, families, and social workers.
• Collaborate with internal teams to ensure a seamless referral process and high-quality patient care.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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