Customer Experience Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• Strong communication, organization, and follow-up skills
• Excellent time and project management skills required due to the remote nature of the role
• Comfortable working independently while meeting deadlines and tracking multiple workflows
• Customer-focused, detail-oriented, and professional
• Prior experience in customer service, sales support, or administrative roles preferred

RESPONSIBILITIES

• Respond to new leads and schedule free trial classes via phone, email, and text
• Track leads, trials, outreach, and enrollment outcomes in shared systems
• Follow up with families after trials to encourage enrollment
• Support and document drop requests, exploring solutions when appropriate
• Assist with customer service communications (phone, website inquiries, social media)
• Maintain accurate records and provide brief weekly progress updates

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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