Virtual Scheduler & Coordinator

Job Description

REQUIREMENTS

• Bachelor’s degree in any field
• Minimum 1 year experience in scheduling, coordination, appointment setting, or similar role
• Strong experience in CRMs, scheduling tools, Google Suite, and Microsoft Office (especially Excel)
• Knowledge of ClassCard is preferred
• Experience in an educational setting is preferred
• Excellent communication skills (written and verbal)
• Strong organizational and time-management skills
• Ability to multitask and work in a fast-paced environment
• High attention to detail and accuracy in data management
• Problem-solving mindset with a proactive approach
• Experience working with international teams (UAE exposure is an advantage)
• Ability to adapt quickly to new systems and workflows
• Available to join immediately

RESPONSIBILITIES

• Manage and coordinate daily schedules for staff, clients, and service providers
• Handle all incoming inquiries via email, phone, and WhatsApp in a professional and timely manner
• Ensure smooth coordination between departments, clients, and external partners
• Maintain accurate scheduling systems and ensure all updates are properly recorded
• Support operations by resolving scheduling conflicts and managing last-minute changes
• Respond effectively in urgent or emergency scheduling situations
• Collect and document feedback from stakeholders to support service improvement
• Prepare basic reports and summaries for management review
• Ensure data accuracy and proper use of scheduling systems and CRMs

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