Veterinary receptionist

Job Description

REQUIREMENTS

• High School Diploma or equivalent required; Associate’s degree or veterinary assistant certification preferred.
• Minimum 1-2 years of experience in customer service, preferably within a veterinary clinic or animal care setting.
• Proficiency in veterinary practice management software (e.g., AVImark, Cornerstone) and general computer skills (Microsoft Office Suite).
• Exceptional communication and interpersonal skills, with the ability to empathize with distressed pet owners.

RESPONSIBILITIES

• Master appointment scheduling, balancing veterinarian availability with urgent patient needs to ensure optimal clinic workflow.
• Serve as the compassionate first point of contact, expertly managing client inquiries via phone, email, and in-person, providing reassurance and clear information.
• Efficiently process client check-ins and check-outs, accurately handling payments, insurance information, and necessary paperwork with meticulous attention to detail.
• Maintain and update patient records, ensuring all medical history, treatment notes, and billing information are current and easily accessible for the veterinary team.

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