Travel Services & Data Specialist

Job Description

REQUIREMENTS

• High School Diploma or GED required; Associate degree preferred.
• Minimum of 3-5 years of order entry, data entry, customer service, sales support, or related administrative experience.
• ERP system experience required; JD Edwards (JDE), or similar platforms strongly preferred.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Strong data entry skills with a demonstrated ability to maintain speed and accuracy.
• Exceptional attention to detail, organizational skills, and commitment to quality.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to prioritize multiple tasks, manage changing priorities, and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and ability to work both independently and collaboratively.
• Experience in manufacturing, hospitality, design, wholesale/distribution, or related industries, and familiarity with logistics processes, is preferred.

RESPONSIBILITES

• Enter customer purchase orders, RFQs, and related order information into the Company’s ERP system, JDE.
• Review orders for completeness and accuracy, including pricing, quantities, product codes, specifications, shipping instructions, and payment terms.
• Generate pro-forma invoices and other order-related documentation as required.
• Maintain customer and order records, ensuring data integrity and compliance with company standards.
• Investigate and resolve order or data discrepancies, escalating issues as appropriate.
• Coordinate with Sales, Customer Experience, Accounting, Operations, and Logistics teams to support efficient order processing and issue resolution.
• Communicate effectively with customers and internal stakeholders via phone, email, and other communication channels.
• Identify opportunities to improve processes, increase efficiency, and enhance data accuracy and customer satisfaction.
• Adhere to company policies regarding confidentiality, compliance, recordkeeping, and data management.
• Perform other duties and special projects as assigned.

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