Travel Reservations Agent

Job Description

REQUIREMENTS

• Prior experience in travel, hospitality, reservations, or customer service preferred
• Strong verbal and written communication skills
• Highly organized
• Proficient in attention to detail
• Ability to work independently in a remote setting with minimal supervision
• Sales-oriented mindset with a client-first approach

RESPONSIBILITIES

• Respond to inbound reservation inquiries in a timely and professional manner
• Prepare detailed, accurate quotes tailored to each client’s travel preferences and budget
• Process and manage bookings, payments, and itinerary changes with a high degree of accuracy
• Serve as the primary point of contact for clients throughout the pre-trip experience
• Resolve client concerns and booking issues promptly and professionally
• Maintain up-to-date knowledge of resort offerings, packages, and promotions
• Build and maintain client relationships to support repeat business and referrals
• Other sales and marketing tasks as needed.

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