Travel Operations Manager

Job Description

REQUIREMENTS

• Extremely detail-oriented with a natural drive for perfection and precision
• Strong written and spoken English for client communication and itinerary proofreading
• Proven experience in operations, administration, and client-facing roles
• Proficiency with CRM tools, travel platforms, and Canva
• Ability to work autonomously and take ownership of projects in a remote environment
• Availability to work remote hours between 6am-2pm EST

Preferred

• Background in travel, hospitality, or luxury service industries
• Experience with itinerary building or complex travel coordination
• Process improvement mindset with experience creating SOPs
• Basic marketing or social media support skills

RESPONSIBILITIES

• Manage luxury trip operations from the design phase through to client departure
• Master and utilize internal systems including Axus, TripSuite, TravelJoy, and Constant Contact
• Build, refine, and optimize SOPs and templates to streamline agency workflows
• Review itineraries with meticulous attention to detail to ensure accuracy
• Handle VIP communications with hotel GMs regarding client preferences and arrival details
• Manage trip payments, commission invoicing, and track outstanding payments
• Oversee travel insurance sales, including quoting policies and maintaining records
• Provide luxury-level concierge support and follow up with partners post-trip
• Create social media content and onboarding documentation to support agency growth

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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