Travel Advisor

Job Description

REQUIREMENTS

• High school diploma or equivalent (travel school graduates are encouraged to apply).
• At least 2 years of recent leisure travel industry experience.
• Experience using airline reservation systems, ticketing platforms, GDS, and online booking tools.
• Strong knowledge of domestic and international travel planning.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive worldwide geography knowledge.
• Ability to thrive in a fast-paced, high-volume contact center environment.
• Ticket void and simple exchange experience is a plus.

RESPONSIBILITIES

• Plan and book domestic and international vacations, including customized FIT (Fully Independent Travel) itineraries.
• Assist Members and non-Members via phone, email, and web chat.
• Match travelers with the best destinations, travel products, and our client’s exclusive benefits.
• Build long-term client relationships that encourage repeat business.
• Stay current on travel promotions, destinations, and industry trends.
• Process travel reservations while maintaining compliance with ARC regulations and our client’s policies.
• Identify opportunities to upsell and cross-sell travel products that enhance the customer experience.
• Meet performance goals while providing exceptional customer service.
• Assist with travel-related problem resolution and itinerary changes.
• Mentor fellow Travel Contact Center Associates when needed.

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