Telesales Executive

Job Description

REQUIREMENTS

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English, Hindi and other languages are plus.
• Candidates having Hindi Language knowledge will be preferred for this role.
• Excellent communication and interpersonal skills

RESPONSIBILITIES

·         Calling existing and potential customers to persuade them to purchase company products and services.

·         Accurately recording details of customers’ purchase orders.

·         Processing all customer purchases accordingly.

·         Generating promising leads for the outside sales team to pursue.

·         Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.

·         Developing and sustaining solid relationships with customers to encourage repeat business.

·         Using sales scripts proffered by the company to drive sales and respond to customer rejections.

·         Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers’ needs and preferences.

·         Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

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