Technical Customer Success Manager

Job Description

REQUIREMENTS

• 1+ year of experience in a customer-facing role (customer success, account management, technical support, or performing comparable work)
• You are highly organized; the ability to pay close attention to detail is CRITICAL for this role
• Strong technical aptitude: comfortable diving into software, researching issues independently, distinguishing between bugs and user/configuration errors, navigating complex systems, and using sound judgment to find the best solution for the customer — even when it’s not obvious or fully documented
• Ability to problem solve and research information
• Ability to work with a team remotely
• Proficiency in all Google Suite products, especially spreadsheets, Google Meet, Hubspot, Project/Task management software such as Jira.com
• You will manage billing questions, technical inquiries, and platform updates
• You have a growth mindset and thrive in the building stage of a nimble team
• You view setbacks as learning opportunities, not failures
• You’re highly adaptable, easily acclimating to a rapidly changing business and industry

RESPONSIBILITIES

• Working with clients to achieve mutually beneficial billing and platform solutions
• Guiding clients and using our custom SaaS platform to calculate and manage utility bills for each resident or tenant
• Performing regular audits of client accounts and configurations to ensure accuracy of the team’s work
• Investigating and troubleshooting issues to determine if they stem from system behavior, user error, configuration, or potential bugs — then resolving or escalating appropriately
• Continuously look for ways to problem solve and increase personal productivity as well as that of the team
• Determine best practices for managing particular properties’ needs and working with the team to relay that information
• Follow and enforce all company policies and procedures

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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