Support Specialist

Job Description

REQUIREMENTS

• 2-3 years in support or technical support roles
• Experience with web dev technologies (HTML, JavaScript, CSS)
• Hands-on experience with REST APIs and Webhooks
• Solid understanding of support tools (Slack, JIRA, Google Workspace, Intercom)
• Language skills: English (fluent) and one other language

Preferred

• Experience with WhatsApp Business API or Meta Graph API
• Programming skills (SQL, JavaScript, Python, React)
• Familiarity with logging and monitoring tools (e.g., Grafana)
• People management experience

RESPONSIBILITIES

• Provide support to customers using company channels (tickets, chat, email, online meetings)
• Liaise with L2 team to find solutions
• Help troubleshoot API and solve technical problems
• Support partners and clients in navigating the WhatsApp API ecosystem
• Communicate with Meta representatives
• Close collaboration with EMEA Sales and Account Management Teams

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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